Introduction

Riteway Express (which is registered as Riteway Transport Pty Limited) is an extremely successful medium sized road transport business that focuses on picking up and delivering freight between businesses (B2B). Riteway Express provides a national service concentrating on moving freight between the mainland capitals of Australia. It positions itself as a boutique business within the industry and targets customers who require a high degree of personalised service because of the value of their product and the certainty or consistency of delivery, or a combination of the two. The company is quality accredited to ISO 9001:2000 and has also been certified as an Investor in People (IiP) since 2002.

History 

Riteway Express began as a privately owned road transport company in 1981 and grew rapidly over the next six years achieving annual revenues of $35 million. However despite its rapid growth it experienced considerable losses which prompted a management buy out in 1987. Soon after a process of aggressive restructuring was initiated. The business was downsized in the late 1980’s to annual revenues of $16 million and a break-even position achieved. McPhee Transport purchased a majority share in Riteway Express in 1988 and was itself later acquired by TNT Australia.

Throughout the 1990’s and into the 21st Century, the application of prudent business disciplines and a focus on service excellence has allowed Riteway Express to experience profitable growth making returns well above the industry standard.

Current Structure and Performance

Today, Riteway Express is a fully owned subsidiary of TNT Australia Pty Limited which forms part of the pubicly listed TNT N.V. The company operates it's own depots in Sydney, Melbourne and Brisbane and has management representation in Perth and Adelaide. For the distribution of freight outside of its own depots, Riteway Express utilises the resources of the vast TNT network of regional depots and country agents.

Riteway Express employs over 240 full time employees, contractors and temporary staff who are supported by a national management team located in Sydney. The company operates a fleet of some 100 vehicles ranging from 1 tonne vans to semi trailers and in 2007 moved over 1.2 million consignments and nearly 100 thousand tonnes of freight. 

Vision

Our vision is to become the most successful transport company delivering the greatest possible value to all its stakeholders.

Stakeholders

Our stakeholders are our customers, employees, shareholders and the community.

Mission

Our mission is to be the most customer focused transport provider.